Author : Dr. Gary S. Goodman
I was scheduled to appear on "Dateline," the NBC show, and that morning, as usual, I went for a jog in the park.Stepping into a hole I didn't see, my foot twisted, audibly broke, and I had to hobble to the radio station where I had my own show, and from which we were doing the TV taping.Freud said there's no such thing as an "accident," and if he's right, my foot found the hole on purpose.I don't want to buy this idea that built into us is a bizarre compass that insists on steering us in the wrong direction. I prefer to think that we set our own course, filling our sails with as much wind as we need for our journeys.Yet, you can't deny it: lots of folks do seem to handicap themselves on the eve of a great triumph, or on the morning of an important meeting or sports competition.The image comes to mind of Nicholas Cage's character in the movie, "Weatherman," who has flown to New York to audition for an on-the-air job for a national morning show.The day before, his life seems to be tearing at the seams, his kids are difficult, his dad is dying, and he's consuming a bottle of hard liquor, staying awake all night.How can he be expected to deliver a top-notch performance in that condition?And maybe that's exactly his rationale for distracting himself. If he fails to win the part, he can always say, "I wasn't at my best; I had too much on my mind."In other words, if he wins, he wins, and if he loses, he has a neatly manufactured excuse.Perhaps we think we're unworthy of the fuss, the attention, the visible success, so we wish it away, or even brusquely push it aside.In this case, we need to change that attitude, asserting that we have earned the victory, and if we were just lucky, in the right place at the right time, we will deserve whatever benefit has come our way, soon enough.We'll step-up, instead of stepping down.Dr. Gary S. Goodman, President of http://www.Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone®, You Can Sell Anything By Telephone! and Monitoring, Measuring & Managing Customer Service, and the audio program, "The Law of Large Numbers: How To Make Success Inevitable," published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. A Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com
Keyword : call center training,sales training,customer servic training,telemarket training,karate,Nicolas Cage
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