Author : Dr. Gary S. Goodman
It's great being an underdog.Just ask the Detroit Tigers, a team of which little was expected. They were able to play under the radar for most of the year, and now that they've hit a rough patch, losing a number of recent games, they're feeling what pressure is about.Well, not quite.The Atlanta Braves know something about pressure. While they haven't won a World Championship in memory, and this year they're playing poorly, they made it to the playoffs every year, from 1995-2004.Their club is almost always in the hunt, and I believe it takes something very special to maintain that consistency. You might say the Braves are generally very good, and even better.Except for this year's performance, I can't recall a REALLY BAD Braves team. Maybe, you'd have to go back to Milwaukee or even to Boston to exhume one of those.Observe Bobbie Cox, the Braves' manager. He looks more like a concerned grandfather than anything else. Seldom getting uncorked or being thrown out of games for misconduct, Cox goes about his business quietly and methodically.His approach reminds me of what my professor, management guru Peter F. Drucker, used to maintain.Walk into a well managed business and it will seem BORING. Perennial adolescents in propeller hats aren't throwing Frisbees across cubicles.People are going about their duties in a steady, assured manner. It is not like being in an Emergency Room, which is the ambiance of losing organizations that strive to stave off utter chaos and panic.Winners don't wonder, "What's wrong with us?" or issue press releases that proclaim, "We're okay! We still have a pulse!" as the Chicago White Sox have done on more than one occasion this season. (I haven't seen any soul-searching think pieces from the Braves, though they're playing under .500.)Take George Steinbrenner's hysterics out of the equation, empower General Manager Brian Cashman to make the trades he believes are right, and you have in today's Yankees almost what I was talking about in the Braves organization.Joe Torre is about as steady a guy as you'll find at the helm of any team, like Bobby Cox. And if I recall correctly, wasn't Mr. Torre a big player for that same Braves organization, and didn't he manage that team from 1982-1984?The White Sox took it all last year and were the last team standing, but this year, they're one of the first to fall.What The Braves and the Yanks know that the Sox are just learning is this: Winning is only the beginning!Success is about winning all of the time, as football legend Vince Lombardi pointed out.Best-selling author of 12 books and more than 800 articles, Dr. Gary S. Goodman is considered a foremost expert in telephone effectiveness, customer service, and sales development. A top-rated speaker, seminar leader, and consultant, his clients extend across the organizational spectrum, from the Fortune 1000 to small businesses. He can be reached at: gary@customersatisfaction.com.
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